Alden P.
Mid-Level Medical Virtual Receptionist
Open to offersNew to PlatformAbout
Alden A. is an experienced Medical Virtual Receptionist with more than three years supporting U.S.-based rheumatology clinics, including St. Paul Rheumatology and South Florida Arthritis Clinic. In these roles, Alden served as the primary point of contact for patients, expertly managing high-volume inbound and outbound calls and efficiently handling appointment scheduling, confirmations, rescheduling, and cancellations for both office visits and infusion services. Demonstrating advanced proficiency in insurance verification and eligibility confirmation, Alden coordinated with pharmacies for timely prescription refill management and maintained meticulous Electronic Health Records (EHR) documentation in strict alignment with HIPAA guidelines. With a focus on seamless communication between patients, providers, and external clinics, Alden supported smooth clinic operations and upheld high standards of patient confidentiality in dynamic clinical settings.
Experience
Virtual Medical Receptionist
South Florida Arthritis Clinic · 2021 — 2025Managed high-volume patient communications as the first point of contact, overseeing scheduling, confirmation, rescheduling, and cancellation of appointments for both office visits and infusion services. Addressed patient inquiries concerning appointments, medications, insurance, and clinic offerings, routed messages to providers and clinical staff for labs, imaging, and medical advice, and coordinated prescription refills directly with pharmacies. Verified insurance coverage and consistently maintained accurate EHR records, supporting HIPAA compliance and smooth clinical operations by applying strong communication and customer service skills.Virtual Medical Receptionist
St. Paul Rheumatology · 2020 — 2021Functioned as the initial point of contact for patients by handling inbound and outbound calls while providing appointment scheduling, confirmation, rescheduling, and cancellation services for office visits and infusion services. Relayed patient concerns and messages—including medical advice, labs, imaging, and medication queries—to providers and clinical staff. Managed the coordination of prescription refill requests through collaboration with pharmacies, and ensured verification of insurance eligibility and coverage. Maintained patient demographics and clinical documentation within the EHR system, organized medical records and upheld HIPAA compliance throughout all interactions.
Skills & Expertise
Education
- College GraduatePHILIPPINE STATE COLLEGE OF AERONAUTICS
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