Post a Job Free
3 viewsTalent
Aldous A. — Junior Insurance Virtual Assistant from Philippines

Aldous A.

Junior Insurance Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Aldous A. is a skilled professional with a background in Computer Engineering from the University of Cebu. He has an extensive track record as a Commercial and Personal Lines Virtual Assistant from 2021 to April 2025, working with Virtual Intelligence to enhance insurance policies, manage renewals, and optimize pricing. His proficiency in tools like AMS360, Applied Epic, and carrier portals supports his effective risk management tasks, including loss run analysis and mitigation strategies. Aldous has also gathered significant experience as a Customer Service Representative for Google through Accenture Philippines and as a Customer and Technical Support Specialist for Comcast via Convergys Philippines. His responsibilities included handling complex inquiries, tracking orders, managing technical resolutions, and providing exemplary customer service. Most recently, Aldous served as a Print Shop Manager at HECZU Prints and Design, focusing on quality control, customer relations, and operational efficiency. His expertise in Customer Relationship Management (CRM) and Technical Troubleshooting has consistently strengthened client trust and satisfaction across roles.

Experience

  • PRINT SHOP MANAGER

    HECZU PRINTS AND DESIGN · 2025 — 2026
    Ensured quality control for all printed and designed materials. Managed customer inquiries, quotes, and job approvals. Operated and maintained printing equipment while coordinating necessary maintenance. Oversaw inventory of paper, ink, and printing supplies, and coordinated with suppliers for orders. Monitored costs, aimed to reduce waste, and improved workflow efficiency. Trained staff on printing processes, design standards, and safety procedures while enforcing workplace safety rules and resolving customer complaints.

  • COMMERCIAL AND PERSONAL LINES VA

    VIRTUAL INTELLIGENCE · 2021 — 2025
    Reviewed policies to identify coverage gaps and recommended enhancements. Handled renewals, compared carrier options, and optimized pricing. Communicated with clients, documented interactions, and collected approvals. Supported risk management through loss run analysis and inspections, along with mitigation strategies. Utilized tools such as AMS360, Applied Epic, EZLynx, carrier portals, CRM, DocuSign, and Excel.

  • CUSTOMER SERVICE REPRESENTATIVE – SHIPPING & REFUNDS

    GOOGLE (VIA ACCENTURE PHILIPPINES) · 2017 — 2019
    Tracked customer orders for Google products by reviewing shipment status and confirming delivery updates, particularly for high-value phone orders. Managed escalations regarding shipments and refunds, coordinating with internal teams and carriers. Handled customer inquiries related to shipping and refunds, ensuring accurate and timely processing of requests. Provided clear updates about delivery progress and refund timelines to enhance customer transparency and satisfaction.

  • CUSTOMER AND TECHNICAL SUPPORT

    COMCAST (VIA CONVERGYS PHILIPPINES) · 2011 — 2016
    Delivered customer support for Comcast services by addressing inquiries concerning cable, internet, and phone accounts. Assisted with technical troubleshooting, guiding customers through solutions for service interruptions. Scheduled technical service visits for various issues, ensuring timely dispatch of technicians and effective communication of appointment details. Monitored and tracked service orders, including equipment shipments and repair requests, while resolving billing concerns and maintaining accurate account activity records.

Interested in this professional?

Sign in as an employer to save this profile or invite Aldous A. to a job.

Sign in as an employer