Aldric B.

Aldrick B. is an experienced customer service and technical support professional with over 11 years in the industry. He has served in various roles, including Customer Service Representative at Sykes Enterprises and a Service Desk Analyst at Fujitsu Global, where he provided comprehensive technical support for computer systems using tools like Outlook and Internet Explorer. At First Base Program, he specialized in troubleshooting for HP and Avast subscribers. His tenure as a Technical Support Team Manager at Medtek Corp saw him rise from a retention agent to an IT technician. Most recently, at the Wikimedia Foundation, Aldrick has been instrumental as a Donor Relations Specialist, managing engagement and fundraising strategies to boost campaign effectiveness. Fluent in both Spanish and English, he is skilled in using Windows, MS Office, and various CRM tools, alongside his social media marketing expertise backed by several certifications.