Aldrin D.

Aldrin W. is a dedicated IT professional with robust experience in technical support and IT systems management, solidified through various roles in the tech industry. With a Bachelor of Science in Information Technology from Colegio De Montalban, Aldrin has honed skills in troubleshooting, software and hardware installation, and network setup. In his tenure at Realsoft Inc., he provided critical Level 1 technical support, managing customer inquiries via phone and email and utilizing OSticket for tracking and documentation. During his time with ActionLabs IT Services Phils. Corp, he adeptly provided hardware support in SM Malls and handled the deployment of HP printers, showcasing his expertise in desktop support and hardware maintenance. His on-the-job training as an IT Staff at the Business Permit and Licensing Department further enriched his competencies in monitoring network connections and resolving technical issues efficiently.