Aldrin E.
Mid-Level Healthcare Coordination Specialist
Open to offersNew to PlatformAbout
Aldrin E. is an experienced professional specializing in market research, data analysis, and healthcare coordination across the healthcare, insurance, property acquisition, and customer service industries. With experience at organizations such as Continuum, Zealthy, INSPIRO Philippines, and LiveOps, Aldrin managed HIPAA-compliant patient support, prior authorization, prescription benefit verification, and coordinated appointment scheduling. In property and telemarketing domains, Aldrin handled critical market research, data collection, and CRM activities. Technical support expertise included troubleshooting satellite TV for mobile units. With a Bachelor’s in Information Technology from Datamex Institute Of Computer Technology, Aldrin consistently applies data management, CRM proficiency, and regulatory adherence to deliver precise solutions and ensure high service quality.
Experience
Customer Support Specialist (Independent Contractor)
LiveOps · 2025 — 2026Handled inbound and outbound voice and non-voice customer support as an independent contractor, aiding UPS applicants with application processing and supporting Allstate insurance clients with inquiries and claims while diligently collecting incident information.Healthcare Benefits & Authorization Specialist
Continuum (HIPAA Certified) · 2022 — 2023Delivered high-quality customer service through phone, email, and live messaging, managing prior authorizations, ensuring insurance compliance, verifying prescription benefits, and aiding patients with coverage and access to medication while observing deadlines and regulations.Technical Support Representative
INSPIRO Philippines · 2020 — 2021Assisted customers with troubleshooting and resolving TV satellite issues, focusing on tailored solutions for campers and mobile units to achieve effective problem resolution and high customer satisfaction.Coordinator
Zealthy (HIPAA Certified)Provided support to patients through chat inquiries, assisting with appointment coordination and treatment-related questions. Ensured patients felt informed by triaging concerns to medical professionals, following up for resolution, and maintaining accurate patient records while adhering to HIPAA compliance.
Skills & Expertise
Education
- Bachelor Science in Information TechnologyDatamex Institute Of Computer Technology · 2011 — 2015
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