Aldrin R.
Mid-Level Healthcare Administrative Specialist
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About
Aldrin A. is a detail-oriented Administrative and Customer Support Specialist with over four years of experience across the healthcare and client services sectors. As a Payroll Specialist at GlowtouchPh, Aldrin supported small enterprises with comprehensive payroll management, handled data entry for timesheets, bonuses, and taxes, and ensured compliance with national regulations. At Cardinal Health Philippines, he facilitated durable medical equipment orders and maintained strict adherence to HIPAA standards, expertly managing Protected Health Information (PHI). His role at IopexTechnologies included high-volume appointment scheduling, client communication, and CRM documentation. Aldrin also processed and verified insurance claims as a Claims Specialist at Access Healthcare, demonstrating proficiency with industry-standard tools like Google Workspace, Microsoft Office Suite, and CRM applications. His educational background includes a Bachelor of Science in Marine Engineering from Westbay College.
Experience
Payroll Specialist
GlowtouchPh · 2023 — 2024Supported payroll operations for small enterprises by entering timesheets, bonuses, and overtime for both hourly and salaried employees. Participated in monitoring tax submissions to ensure compliance with local, state, and federal tax regulations. Contributed to processing insurance, taxes, retirement contributions, and garnishments. Maintained updated and accurate employee data in payroll or HRIS systems for new hires, changes, and terminations. Assisted with preparing expense reports, reconciling payroll accounts, and supporting audits, while serving as the primary contact for payroll inquiries and resolving discrepancies.CS Audits
Cardinal Health Philippines · 2021 — 2023Managed durable medical equipment orders received through email and phone, ensuring compliance with HIPAA regulations for the security of Protected Health Information (PHI). Verified and updated patient insurance information to support order processing and maintained current data to provide a seamless patient experience.Appointment Setter
IopexTechnologies · 2019 — 2020Delivered customer support by responding to inquiries, complaints, and service requests over the phone while recording all details in the company’s CRM system. Provided assistance with account updates and troubleshooting, managed scheduling for appointments, and maintained the salon’s booking system including rescheduling and cancellations. Utilized strong communication to address varied client scenarios, collaborated with teams for complex cases, and converted incoming calls into scheduled appointments.Claims Specialist
Access Healthcare · 2018 — 2019Processed and verified insurance claims consistent with HIPAA guidelines and industry requirements. Worked directly with patients, providers, and insurance companies to resolve claim discrepancies and facilitate approvals. Maintained accurate claim and patient data within internal systems, supported report preparation, and provided prompt responses to claim-related inquiries.Customer Service Representative
C3 -Customer Contact Channels · 2017 — 2018null
Skills & Expertise
Education
- Bachelor of Science in Marine EngineeringWestbay College · 2013 — 2015
- HighSchoolSignal Village National High School · 2009 — 2013
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