ALECZA D.

Alecza G. brings over 12 years of customer service experience across industries such as healthcare, food delivery, and retail. As a Medical Virtual Assistant and Data Entry Specialist at Go Healthcare LLC and La Perouse LLC, Alecza is involved in managing patient records, verifying insurance information, handling prior authorizations, and ensuring compliance with healthcare confidentiality standards. In previous roles, including Team Lead and SME positions at Everise Philippines Ltd. and Concentrix CVG Philippines Inc., Alecza supervised daily operations for healthcare and retail accounts, provided coaching, oversaw administrative reporting, supported technical troubleshooting, and addressed insurance policy inquiries. Proficient in using Microsoft Office, insurance portals, and CRMs, Alecza excels at process documentation, patient coordination, and schedule management within virtual and remote settings.