Alejandro T.
Senior eCommerce Virtual Assistant
Open to offersNew to PlatformAbout
Alejandro J. is an experienced eCommerce Virtual Assistant and Customer Service Specialist from the Philippines, with 7 years supporting online retail operations across Amazon, eBay, Walmart, and Shopify. At EHT Flags Inc., he handled end-to-end product listing and optimization, order processing, and managed Amazon Sponsored Ads using tools like SellerLegend, GoAura, RestockPro, and ShipStation. Alejandro also developed A+ content and basic listing images, improving efficiency for U.S.-based businesses. His background spans executive support, supplier negotiation on Alibaba, and client training at agencies like 20Four7VA, where he matched and trained virtual assistants for eCommerce roles. He also brings experience from the outsourcing sector, providing technical customer support and training for Microsoft Store clients. Alejandro is fluent in English, Tagalog, and Ilocano.
Experience
Product Lister / Executive Assistant
EHT Flags Inc. · 2019 — 2025Optimized product listings across Amazon (FBM, FBA, Virtual Bundles), eBay, and Walmart. Managed customer service while overseeing Amazon Sponsored Ads, adjusting bids and updating negative keywords to enhance ROI. Handled dropship order processing by ensuring daily order submissions to suppliers. Employed tools such as SellerLegend, GoAura, RestockPro, ShipStation, and SamuraiSeller to improve operational efficiency, along with creating A+ content and basic listing images.Client Matcher / Endorser / Trainer
20Four7VA · 2019 — 2022Matched virtual assistants with client job descriptions, providing skill assessments and endorsements. Created learning modules for virtual assistant skill development and conducted training sessions.Product Research / Supplier Communicator
Comm.ag · 2018 — 2019Conducted product research on Alibaba in accordance with client requirements. Negotiated pricing, minimum order quantities (MOQs), and shipping terms with suppliers to facilitate client purchasing decisions.Product Optimizer VA
Doxaworldwide · 2018 — 2019Improved Amazon listings by enhancing descriptions and adding additional images. Monitored pricing with informed.co to maintain competitiveness for the Buy Box, while also managing Amazon Sponsored Ads campaigns.Product Lister & Customer Service VA
20Four7VA · 2017 — 2018Created product listings and provided customer service support for platforms including Amazon, eBay, Walmart, and Google Shopping.Amazon Consultant
Alorica · 2016 — 2017Assisted Amazon customers with inquiries related to product issues, refunds, subscriptions, and shipping. Coordinated with third-party sellers to resolve product-related issues.Microsoft Store Consultant / Trainer / Subject Matter Expert
Sutherland Global Services · 2012 — 2016Provided customer support for Microsoft Store online purchases, handling billing disputes and technical troubleshooting. Trained new hires and developed training materials while offering real-time production support. Managed escalations, monitored KPIs, and ensured process updates.
Skills & Expertise
Education
- Bachelor of Science in Computer Engineering (Undergraduate)AMA Computer University · 2001 — 2003
- High School DiplomaBatac Institute · 1997 — 2001
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