Alejandro L.
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Alejandro K. is a skilled Remote Administrative Operations Manager based in Ozamiz City, Philippines, with a Bachelor of Science degree in Information Technology. He has substantial experience in banking and government operations, notably contributing to institutions like Banco de Oro and the Department of Information and Security. Alejandro's expertise is emphasized by his proficiency in email and inbox management, maintaining a zero-inbox standard and ensuring swift response times. He excels in task coordination, efficiently assigning and tracking work to meet deadlines. Furthermore, Alejandro is adept at KPI tracking and performance reporting, utilizing data-driven insights to inform business decisions. His proven ability to craft comprehensive SOPs and guidelines demonstrates his commitment to improving operational efficiency. In his role at Banco de Oro, he managed client communications and improved operational procedures, while at the Department of Information and Security, he ensured efficient team collaboration and compliance reporting.
Experience
Administrative Trainee
Banco de Oro (BDO) · 2029 — 2030Oversaw all incoming client correspondence, ensuring a zero-inbox standard was maintained. Served as a communication link between branch staff and clients, providing updates and resolving issues. Assigned tasks to team members while tracking their progress and adherence to deadlines. Compiled daily reports and proposals for management, emphasizing clarity and accuracy. Addressed customer service inquiries both via email and in person, demonstrating professionalism and empathy. Established and organized filing systems to enhance operational efficiency.Information Security Administrative Trainee
Department of Information and Security – Region X · 2028 — 2028Handled multi-channel communications across email and internal messaging platforms between teams and external stakeholders, emphasizing professionalism. Coordinated schedules and prepared briefing documents to support daily administrative operations. Monitored KPIs and recorded compliance reports to inform performance evaluations and business decisions. Authored procedural guidelines and internal SOPs, aiming for improved team accountability. Appropriately escalated sensitive issues to supervisors, ensuring thorough follow-through.Cybersecurity Operations Trainee
Philippine Cybersecurity X Office · 2027 — 2027Facilitated communication between analysts and administrators during incident response, maintaining composure and clarity in high-pressure situations. Managed detailed shift handover documentation to ensure smooth transitions among team members. Logged relevant data, developed operational reports, and monitored essential metrics to bolster team performance. Took initiative in organizing team schedules while proactively identifying and raising urgent issues to team leads. Exhibited strong mediation and communication skills in managing cross-team priorities.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyUniversity of Northwestern Mindanao · 2022 — 2026
- Senior High School – ICT StrandLasalle University · 2020 — 2022
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