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Alekhine B. — Senior Operations Manager from Philippines

Alekhine B.

Senior Operations Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Alekhine C. is a seasoned Senior Operations Leader with vast experience in the realms of customer service, payments and risk management, and compliance across U.S. and AU markets. Demonstrating an adeptness in leading and scaling operations, Alekhine has successfully expanded operational frameworks from 30 to over 500+ FTE. During his tenure at 10Ten Gaming LLC as Head of Operations, he commanded end-to-end operations on a U.S. Social Gaming platform, excelling in vendor and stakeholder management, KPI performance, and regulatory compliance. His strategic leadership at KMC Mag Solutions Inc. propelled the expansion of Manila operations for a U.S. sports betting client. As a former Risk & Payments Operations Manager at Entain Manila, Alekhine stewarded a team of 180+ FTE, optimizing payments, risk, and fraud processes. His career is further distinguished by accolades such as "Rookie of the Year" and the "Outstanding Leadership Award," underscoring his commitment to excellence in operational leadership.

Experience

  • Head of Operations

    KMC Mag Solutions Inc. · 2025 — 2026
    Developed and expanded Manila operations from approximately 30 to over 500 FTE to support a U.S. sports betting client. Created governance frameworks, hiring strategies, and established operational processes encompassing CS, Risk, Payments, QA, Training, and WFM.
  • Head of Operations

    10Ten Gaming LLC · 2021 — 2025
    Oversaw comprehensive operations for a U.S. Social Gaming platform, managing Customer Support, Payments & Risk, Fraud, Chargebacks, QA, and Compliance. Directed operational strategy, vendor management, and incident response while ensuring compliance with regulatory standards and maintaining service continuity.
  • Risk & Payments Operations Manager

    Entain Manila · 2020 — 2021
    Managed a team of more than 180 FTE focused on payments and fraud operations. Oversaw KPI monitoring including approval rates and disputes while fostering a culture of continuous improvement.
  • Customer Service Manager

    VGW Malta Ltd. · 2019 — 2020
    Directed large-scale customer service operations, achieving SLA, CSAT, and productivity targets while implementing strategies for VIP engagement.
  • Assistant Manager

    WNS · 2017 — 2019
    Supervised customer service and sales operations for an Australian insurance client, ensuring adherence to regulatory compliance and meeting sales and NPS targets.
  • Deputy Manager

    WHG Philippines · 2008 — 2017
    Led VIP and customer service operations, enhancing service quality and minimizing escalations through targeted process improvements.

Skills & Expertise

Education

  • Bachelor of Secondary Education (Mathematics)
    Saint Joseph College Recolletos Cavite