Alen J.
Mid-Level Operations Team Lead
Open to offersNew to PlatformAbout
Alen J., a dedicated Team Lead based in Bangalore, India, has cultivated extensive expertise in operations, fraud investigation, and provider credentialing. Holding a Bachelor’s degree in Electrical and Electronics Engineering from Aarupadai Veedu Institute of Technology, Alen has adeptly led a team at Innerwell since 2025, using SQL, Airtable, and Google Sheets to enhance data analysis and workflow optimization. Previously, at Certifyos, Alen managed critical provider enrollment and credentialing processes with Medicare, Medicaid, and commercial payers. His role as an Investigation Specialist at Amazon involved scrutinizing fraudulent transactions, minimizing financial risks, and executing AML processes, showcasing his remarkable problem-solving and analytical skills. Alen’s achievements include being named Employee of the Month for exemplary performance in 2021 and completing specialized workshops in drone and embedded system design.
Experience
Team Lead
Innerwell · 2025 — PresentUtilized SQL, Airtable, and Google Sheets for data analysis, reporting, workflow management, and process optimization. Led a team of 7 members, overseeing daily operations and ensuring tasks were completed on schedule. Evaluated team and individual performance through key metrics and sought areas for improvement. Organized regular meetings to review performance, address challenges, and align on operational goals.Operational Analyst
Certifyos · 2023 — 2025Oversaw the provider enrollment and credentialing process with Medicare, Medicaid, and commercial payers. Handled provider submissions, ensured follow-ups, and managed contracting activities. Prepared applications while adhering to payer-specific requirements to guarantee timely processing. Maintained CAQH profiles and tracked application statuses, resolving discrepancies to prevent delays.Investigation Specialist
Amazon · 2022 — 2023Detected fraudulent transactions and claims in both retail and online environments. Implemented strategies to reduce Amazon's financial, legal, and reputational risks. Achieved high-quality results by adhering to CTPS standard operational procedures and identifying established fraud patterns. Employed analytical skills to verify customers and complex transactions while collaborating with AML (Anti-Money Laundering) processes.
Skills & Expertise
Education
- Bachelor in Electrical and Electronics EngineeringAarupadai Veedu Institute of Technology · 2016 — 2020
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