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Aletha A. — Mid-Level Customer Service Representative from Philippines

Aletha A.

Mid-Level Customer Service Representative

Philippines 3-6 years
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About

Aletha Alison L. is a seasoned Customer Service Advocate with extensive experience in healthcare, telecommunications, and technology service industries. At Optum Global Services, she assists members with prescription refill orders, tracks prescriptions, explains billing procedures, collects payments, and coordinates with provider offices and pharmacies. Her prior roles at Sutherland Global Inc. and VXI BV Holdings Inc. involved supporting customers with technical issues on mobile, internet, and satellite radio services, upselling products, processing billing, and employing customer retention strategies. Aletha Alison has demonstrated proficiency with Salesforce, GSuite, and data entry, alongside capabilities in email management and social media assistance. She holds a BA in Social Work from AMA Davao College.

Experience

  • CUSTOMER SERVICE ADVOCATE

    Optum Global Services · 2023 — 2026
    Supported members by assisting with prescription refill orders, tracking their prescriptions, and managing related billing inquiries and payment collections. Coordinated outbound communication to Providers offices and other pharmacies in order to request prescriptions.

  • SALES-TECH REPRESENTATIVE

    Sutherland Global Inc. · 2022 — 2023
    Provided technical assistance to customers facing issues with mobile and internet service. Managed upselling of products and services, and handled processes related to billing and collection.

  • CUSTOMER SERVICE ADVOCATE

    Concentrix CVG · 2021 — 2022
    Aided members in processing refill orders and tracking prescriptions, as well as explaining billing processes and handling payment collections. Initiated outbound requests to Providers offices and other pharmacies for prescription needs, and helped members understand their healthcare plan coverage and benefits.

  • CUSTOMER SERVICE REPRESENTATIVE

    VXI BV Holdings Inc. · 2020 — 2021
    Addressed customer concerns related to billing and technical issues with satellite radios, facilitated upselling of available products and services, and contributed to retention strategies.

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