Alex C.
Mid-Level Sales Supervisor
Open to offersNew to PlatformAbout
Alex C. is a seasoned professional with over a decade of experience in sales supervision and team leadership, adept at steering high-performing groups to success. With a Bachelor's in Tourism from Faculdade da Cidade do Salvador and additional international exposure from Center College in London, Alex possesses a comprehensive understanding of customer dynamics across different cultures. His tenure as Restaurant Manager at Cade que Chama saw him enhance customer engagement through effective social media strategies, while meticulous online research informed menu innovation. Previously, as Sales Supervisor at Cards Service, Alex undertook strategic data analysis across Itaú bank branches in Bahia, Sergipe, and Alagoas to optimize sales operations. Proficient in data analysis, process optimization, and performance evaluation, Alex excels in delivering structured project coordination. His multilingual abilities in Portuguese, Spanish, and English complement his diverse skill set in content creation for digital platforms and CRM expertise, ensuring his proficiency in both technological implementation and client relations.
Experience
Sales Supervisor
Cards Service · 2007 — 2011Utilized Excel spreadsheets to analyze performance metrics, identifying growth opportunities and strategic enhancements across Itaú bank branches in Bahia, Sergipe, and Alagoas. Generated reports and insights from key performance indicators (KPIs) to assist in business decisions and sales objectives. Provided daily coaching and structured feedback to a team of 50 sales promoters, enhancing field performance and productivity. Assessed performance trends and operational results, recognizing areas for process improvement and team development. Led new merchant onboarding, facilitating the implementation of point-of-sale solutions to expand customer base. Designed and executed data-driven sales campaigns, contributing to better team performance and achievement of business goals.Store Manager
Carmo Web Informática · 2004 — 2007Managed all aspects of store operations, including sales, purchasing, inventory control, and maintenance of computer equipment. Supervised cyber café operations to ensure an organized and customer-centric environment. Provided exceptional customer service by assessing customer needs and delivering tailored technology solutions. Negotiated with suppliers for competitive pricing on computers, hardware, and technology products, while maintaining optimal inventory levels. Kept detailed records of sales, purchasing, and inventory to support operational efficiency.Restaurant Manager
Cade que Chama (CQC)Oversaw restaurant operations, coordinating teams to maintain high customer service standards and overall performance. Developed and implemented social media marketing strategies to enhance online presence and customer engagement. Conducted thorough online research on local culinary culture and market trends for menu development aligned with customer preferences. Analyzed digital engagement metrics and customer feedback, offering actionable insights for service quality improvement. Regularly evaluated and updated menu offerings based on market research and customer input. Monitored performance indicators and maintained accurate records to facilitate informed decision-making.
Skills & Expertise
Education
- International Exchange Program (English Language and Cultural Studies)Center College · 2018 — 2018
- Bachelor's Degree in TourismFaculdade da Cidade do Salvador · — — 2010
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