Alexa J.

Alexa J. is a customer-focused support professional with a comprehensive background in both voice and chat-based customer service. With an academic foundation in Business Administration and Tourism Management from Negros Oriental State University and Asian College of Science & Technology, respectively, Alexa has built proficiency in areas such as finance, hospitality, and management principles. Alexa spent a year at Ashley Furniture via ECE, where she was instrumental in resolving customer issues related to orders, vendors, and escalations through chat, email, and social media. At Qualfon Philippines, Inc., she specialized in voice customer service, helping Verizon customers solve technical troubleshooting issues efficiently. Her experience includes handling escalated concerns, vendor communications, and ensuring customer satisfaction across channels. Based in Dumaguete City, Philippines, Alexa's professional journey underscores her capability in issue escalation and resolution and coordinating vendor and third-party communications.