Alexander V.
Senior Technical Support and Customer Service Specialist
Open to offersNew to PlatformAbout
Alexander V. is a seasoned Technical Support / Customer Service professional with more than seven years of experience supporting clients in the gaming, manufacturing, and IT solutions industries. At Side.inc for Rockstar Services, he provided first-level technical support for PC and console games, expertly handling troubleshooting for installation, updates, connectivity, and account-related issues via Zendesk and SC Admin CRM platforms. With Target Lighting Manufacturing Corp. Ph., Alexander managed logistics transport processes, oversaw local and international production material orders, and utilized ERP & Inventory Systems for planning and inventory control. At Reimage Philippines Inc. (TopData Global IT Solutions), he supported VPN troubleshooting and guided customers across multiple operating systems through live chat and email, efficiently multitasking and escalating complex issues to development teams. His hands-on expertise includes technical support & troubleshooting, logistics coordination, and CRM system management.
Experience
Tier 1 Technical Gaming Support
Side.inc – Rockstar Services Client · 2024 — 2025Provided initial technical assistance to clients of Rockstar Games, addressing game installation, updates, connectivity, and account issues across PC, consoles, and online services. Elevated intricate technical challenges to superior support teams. Documented cases and solutions utilizing Zendesk and SC Admin CRM tools while ensuring a high level of customer satisfaction through effective issue resolution.Assistant Operation Supervisor
Target Lighting Manufacturing Corp. Ph. · 2022 — 2024Oversaw logistics transport activities involving imports and exports with Philippine Customs and Clark CDC. Handled production material control and managed outsourcing purchase orders on both local and international levels. Coordinated production planning and inventory through ERP systems, alongside conducting research and sourcing for development materials. Performed administrative tasks and encoding as required.Technical Support Representative & Customer Service
Reimage Philippines Inc. (TopData Global IT Solutions) · 2018 — 2022Assisted customers with VPN troubleshooting across various platforms and devices, instructing on installation and configuration for supported systems. Provided support through live chat and email channels using SnapEngage and Zendesk, managing ticketing, emails, and escalated issues to Development and Engineering teams. Effectively handled sales, retention, and account billing while managing 4–5 chats and emails concurrently.
Skills & Expertise
Education
- Industrial ElectricityJDCFI Tarlac Training Center · 2005 — 2006
- Computer TechnicianTarlac City Colleges Inc. · 2005 — 2006
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