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Alexander J. — Mid-Level IT Support Specialist from Philippines

Alexander J.

Mid-Level IT Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Alexander J. is a technology-driven IT Support Specialist known for integrating technical acumen with problem-solving expertise to enhance IT operations. With a solid background in information systems and communication network maintenance, his proficiency extends to installation, troubleshooting, administrative support, and end-user management. His career includes roles as an IT Service Specialist at Simcorp Philippines, an IT Administrator at DME Service Solutions, and IT Service Desk positions at Sitel/Foundever, demonstrating notable expertise in technical support, remote desktop services, software diagnosis, and cloud computing with AWS and Microsoft Azure. Equipped with a Bachelor of Science in Information Technology from AMA Computer College in Metro Manila, Alexander showcases a comprehensive understanding of IT environments through his certifications, including Cisco's CCNA credentials and Azure Fundamentals. His career trajectory is marked by effective teamwork and customer service excellence.

Experience

  • IT Service Specialist

    Simcorp Philippines · 2025 — Present
    Handle IT support requests through various channels such as phone and email. Troubleshoot and resolve issues related to hardware, software, and network.
  • IT Administrator

    DME Service Solutions · 2023 — 2025
    Oversaw technical support and incident management while providing system and software assistance. Supported hardware and network components.
  • Sr. Specialist IT

    IT Service Desk • Sitel/Foundever · 2018 — 2023
    Managed IT service requests and delivered documentation and reporting. Assisted users through training and provided comprehensive customer service.
  • Specialist IT

    IT Service Desk • Sitel/Foundever · 2017 — 2018
    Provided technical support in various formats including chat, email, and calls, addressing account and billing inquiries as well as technical issues.
  • Customer Service • Technical Support

    Sitel/Foundever · 2016 — 2017
    Delivered customer service support for account and billing issues, in-game queries, and technical concerns using chat, email, or telephone.

Skills & Expertise

Education

  • Bachelor of Science: Information Technology
    AMA Computer College · — — 2016

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