Alexander T.
Senior Product Quality Manager
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Alexander T. is an accomplished Product Integrity Manager with over three decades of experience in product quality management across diverse industries, including consumer devices, communication products, and semiconductors. His tenure at BT Hong Kong Limited saw him spearheading the development of global product quality strategies and processes, ensuring compliance with regulatory standards such as RoHS and REACH, and leading the Product Quality Engineer team in supplier audits and manufacturing process optimization. At Sagemcom and SB Telcom, Alexander's leadership in quality management system implementation resulted in significant reductions in product defects and enhanced customer satisfaction. His role at Thomson Audio Hong Kong involved advanced quality assurance engineering, overseeing quality control processes to elevate product reliability. With a background in Electronics and Communication Engineering from Lyceum of the Philippines University, he possesses strong skills in quality assurance, regulatory compliance, and process improvement, demonstrated by his success in launching 21 new products ahead of time and maintaining a defect rate of under 2% per SKUs.
Experience
Management staff
FRITES MANAGEMENT HONG KONG · 2024 — 2024Implemented new service protocols and procedures to reduce service errors. Streamlined scheduling and assignments for service staff to enhance efficiency and productivity. Established a new customer feedback system, improving customer reviews and overall experience. Applied inventory management principles to optimize resource allocation and ensure smooth operational flow.Product Integrity Manager | Product Analyst | Product Quality Manager | Quality Manager | Engineer
BT Hong Kong Limited · 2011 — 2023Defined and executed the global product quality vision, strategy, and roadmap in alignment with business growth and customer expectations. Governed and continuously improved global quality policies and standards. Led the product quality engineering team concerning suppliers, audits, manufacturing processes, quality controls, and compliance. Collaborated with various teams to ensure proper product engineering testing and validation through PPAP and APQP applications. Oversaw product engineering quality improvements throughout the product lifecycle, facilitated meetings with global stakeholders, and supported the sourcing team on new product launches while ensuring EU regulatory compliance.Quality Manager | Product Quality Engineering Manager
Sagemcom, France · 2000 — 2010Reported directly to the Quality Director overseeing various quality assurance functions. Managed In-Process QA, Outgoing Inspection, and QA systems, while establishing supplier quality standards. Conducted audits and change management controls to ensure material quality and conformity. Developed quality assurance protocols to guarantee ISO compliance and led initiatives to address customer complaints and enhance product reliability.Quality Manager | Quality Department Head/ Product Quality Assurance Engineering
SB Telcom Co., Ltd · 1999 — 2000Oversaw Incoming Quality Control, In Process Quality Control, and Final Quality Assurance activities. Developed quality assurance strategies to ensure compliance with ISO standards and managed supplier quality programs through audits and assessments. Directed corrective actions to resolve quality issues and fostered a culture of continuous improvement through staff training.Senior Manufacturing Supervisor
PSI Technologies Inc. · 1998 — 1999Reported to the Section Area Manager, managing quality and productivity of assigned testing stations. Scheduled production and issued corrective actions, ensuring compliance with ESD procedures. Led a team, improved production efficiency, trained staff, and aligned production schedules with customer demand to minimize downtime.Senior Quality Assurance Engineer
Thomson Audio Hong Kong Ltd. · 1995 — 1998Acted as the customer representative for quality control and assurance for GE consumer products. Conducted quality inspections, performed root cause analysis, and implemented corrective actions to enhance product reliability. Mentored junior engineers and integrated continuous improvement efforts into quality assurance workflows.
Skills & Expertise
Education
- Bachelor of Science in Electronics and Communication EngineeringLyceum of the Philippines University Manila · 1986 — 1991
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