Alexandria B.
Mid-Level Administrative Operations Specialist
Open to offersNew to PlatformAbout
Alexandria B. is a Detail-oriented and highly motivated professional from San Pablo City, Calabarzon, Philippines, with extensive experience in executive leadership support, data management, and customer service. As an Executive Assistant at Recipe.Site, she managed vast amounts of recipe data, optimized workflows, and tracked financials with precision using Zoho Books. Her role involved project coordination using Notion, enhancing operational efficiency. Her tenure at MedPro Disposal saw her promotion to Operations Assistant, where she facilitated third-party communications and performed detailed data-driven audits using Microsoft Excel. Previously, as a Senior Customer Advocate, she supported U.S. client managers by managing client relations and coaching team members. Alexandria's career includes telemarketing at GabTech Global and customer service at ResultsCX, where she excelled in handling high call volumes and testing new operational tools. Recognized for her top-performing role in customer advocacy, Alexandria continues to demonstrate her expertise in database and content management while effectively supporting business growth through her CRM Software proficiency.
Experience
Executive Assistant
Recipe.Site · 2025 — 2026Managed and updated a substantial amount of recipe data and website content, ensuring quality and organization within the database. Provided administrative assistance to the CEO, involving participation in strategic sessions aimed at enhancing workflows and productivity. Utilized Zoho Books for managing and encoding the CEO's monthly financial statements, focusing on data entry and expense oversight. Coordinated daily documentation, task management, and project tracking through Notion to enhance executive operations. Executed various ad-hoc projects and strategic tasks efficiently to align with company goals.Virtual Assistant / Operations Assistant / Senior Customer Advocate
MedPro Disposal · 2022 — 2026Acted as the main contact for third-party subcontractors via email and phone, managing the distribution of contracts and confidential documents. Conducted data-driven audits by extracting and analyzing client data in Microsoft Excel to identify service disruptions. Supported the U.S. client manager's senior lead by transcribing voicemails, managing client relations, and prioritizing client needs. Coached front line customer advocates and maintained logs to ensure overall team effectiveness.Telemarketer
GabTech Global · 2023 — 2024Conducted outbound calls to leads who had submitted online web forms, assessing their interest and transferring qualified prospects to onshore representatives to close sales. Scheduled appointments and ensured customer records were accurately updated in the company's CRM tool.Customer Service Representative (CSR) / Sales Associate
ResultsCX, Lipa · 2018 — 2022Handled a high volume of inbound calls for the SiriusXM account, resolving technical issues and subscription billing inquiries while applying upselling and cross-selling techniques to meet retention goals. Selected as a pioneer agent to test new operational tools, providing feedback by reporting functional bugs to the U.S. client. Maintained required metrics and scorecards, contributing to overall company performance and meeting monthly incentives.Outbound Appointment Setter
Global PH, San Pablo City · 2018 — 2018Managed outbound calls to leads who submitted online forms, qualifying their interest and transferring viable prospects to onshore representatives to finalize sales. Updated customer records and scheduled appointments within the company's CRM tool.
Skills & Expertise
Education
- Senior High School Diploma – Information and Communications Technology (ICT)University of Perpetual Help System DALTA – Santo Tomas / Calamba City · — — 2018
- Junior High School DiplomaSt. Joseph School – San Pablo City · — — 2016