Alexis A.

Alexis A. is a highly skilled Email and Chat Support Representative with extensive experience in customer service and technical support. With a Bachelor of Information Technology from Siquijor State College, Alexis has honed his skills at major corporations such as eBay, Conduent, and 24/7 Intouch. At eBay, he managed and resolved approximately 50 email cases daily, achieving a flawless 100% Quality Assurance score by providing precise and compliant resolutions. In his role at Conduent, he excelled as a chat support specialist for Apple's account, handling complex technical issues, and was promoted to Tier 2 support. Later, at 24/7 Intouch, he efficiently managed a high chat concurrency, serving up to five customers simultaneously and maintaining an impressive average of 15 contacts per hour. Proficient in problem-solving, order management, and network administration, Alexis is well-versed in email and chat support procedures, demonstrating a proven commitment to delivering high-quality customer service.