Alfiah N.
Mid-Level Fintech Quality Control Specialist
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About
Alfiah N. is an experienced professional specializing in Quality Control, Loan Officer duties, and Marketing & Sales within Indonesia's fintech and information technology sectors. At PT Inovasi Finansial untuk Indonesia, she monitored corporate websites for system stability, conducted credit assessments and document verification per company SOPs, and collaborated with cross-functional teams to improve operational processes and compliance. Alfiah managed inbound loan leads, guided clients on financial products, and followed the sales pipeline from first contact through disbursement. Her earlier roles at PT Sarana Solusindo Informatika and PT Optima Solusindo Informatika involved database profiling, generating marketing leads via calls and social media, executing email marketing campaigns, and supporting dashboard reporting and data analysis for marketing and sales operations.
Experience
Quality Control
PT Inovasi Finansial untuk Indonesia · 2025 — 2026Monitored corporate websites to ensure system stability and content accuracy, while evaluating loan applications and conducting credit assessments based on customer data and internal policies. Managed inbound leads via calls and WhatsApp, assisting clients in selecting appropriate loan products, and tracked the sales pipeline from initial contact to loan disbursement. Ensured adherence to sales targets through consistent follow-ups and maintaining accurate customer records.Website & System Administration
PT Inovasi Finansial untuk Indonesia · 2025 — 2026Reviewed and validated customer documents to comply with company SOPs and regulatory standards, achieving high accuracy in documentation. Identified discrepancies within documents and provided feedback to sales teams for submission quality improvement. Prepared Quality Control reports to support operational evaluation and worked with sales and operations teams to enhance approval efficiency.Loan Officer
PT Sarana Solusindo Informatika · 2023 — 2024Performed database profiling and handled inbound customer calls. Reached out to existing and prospective customers for events and product campaigns while generating and tracking marketing leads from various channels, including websites and social media. Compiled activity and lead reports to aid in marketing analysis.Telemarketing
PT Optima Solusindo Informatika · 2020 — 2023Executed email marketing campaigns such as promotions and newsletters, managed basic database administration, and supported dashboard reporting for internal teams. Produced daily and monthly reports to analyze marketing leads and campaign performance, while preparing sales order and administrative support documents.
Skills & Expertise
Education
- Bachelor of Computer ScienceIndraprasta PGRI University · 2019 — 2023
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