Alfiah N.
Junior CRM Specialist
Open to offersNew to PlatformAbout
Alfiah N. R. is a graduate in Public Health specializing in Epidemiology from Universitas Tadulako. With a solid background in customer service, e-commerce order management, and operational data administration, she has consistently demonstrated her ability to work effectively in both field and digital environments. She contributes her data administration, reservation management, and marketplace management skills to support business operations in the technology industry as an Admin at Mahadewa.id. Her professional experience includes managing daily customer interactions and reservations at BreakTime in Palu from 2024 to 2026, where she maintained operational accuracy and customer satisfaction. From 2022 to 2023, she worked remotely with PT Sanjaya in Jakarta, handling online store administration across major e-commerce platforms like Shopee and Tokopedia. Her adeptness at Microsoft Office has been essential in ensuring systematic order processing and data accuracy.
Experience
Customer Relationship Management (CRM)
BreakTime · 2024 — 2026Managed daily reservations and customer interactions responsively through digital chat platforms to ensure operational schedules were accurate and adhered to plans. Handled various customer types and complaints calmly, politely, and solution-oriented to maintain consumer satisfaction and loyalty. Ensured a positive end-to-end customer experience, from initial reservation to service completion, while effectively managing high traffic conditions with precision in data entry and reservation validation.Admin Marketplace
PT Sanjaya · 2022 — 2023Oversaw the online store and processed incoming orders regularly across major e-commerce platforms such as Shopee, Tokopedia, TikTok Shop, and Bukalapak. Systematically processed daily customer orders and verified data to ensure the accuracy of products and shipping addresses before handover to logistics couriers. Responded swiftly and clearly to customer inquiries, technical issues, and complaints to build a responsive and trusted store reputation.Environmental Health Intern (Sanitarian)
Kantor Kesehatan Pelabuhan (KKP) Kelas II Palu · 2021 — PresentConducted routine sanitation supervision in port and airport areas to ensure cleanliness standards, environmental suitability, and occupational safety were met. Actively participated in vector disease control activities, including fogging programs and mosquito larvae eradication in the port work area. Supported the administration of reporting and implementation of infectious disease prevention efforts in the port environment according to field health and safety procedures.
Skills & Expertise
Education
- Bachelor of Public Health in EpidemiologyUniversitas Tadulako · 2019 — 2025
- High School Diploma in Language and CultureMAN 2 Kota Palu · 2016 — 2019