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Alfred C. — Senior Billing and Operations Manager from Philippines

Alfred C.

Senior Billing and Operations Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Alfred C. serves as a dedicated Billing and Operations Lead with over seven years of specialized experience in Lead-to-Cash (L2C) cycles. A proficient user of Salesforce and Clio, he is adept at ensuring revenue integrity and achieving zero-delay billing cycles. His role at Private Client Services involved managing end-to-end billing for a US-based law group, leading to significant improvements in revenue movement and financial reconciliations. Alfred consistently maintained 100% accuracy in IOLTA reconciliations and spearheaded the implementation of automated payment systems. At Notified, he audited Salesforce opportunities to align contract terms with billing configurations and resolved complex billing disputes. His tenure at Genpact Services involved managing intricate health insurance policies, ensuring premium accuracy, and fulfilling financial and regulatory compliance. Alfred's certifications include Clio Certified Administrator and HubSpot Revenue Operations Certification, underscoring his expertise in financial operations and ops leadership.

Experience

  • Billing & Operations Manager

    Private Client Services · 2023 — 2026
    Oversaw complete billing processes for a US-based law group utilizing Clio, ensuring precise financial applications and IOLTA reconciliations. Developed automated payment enrollment systems to enhance cash flow and reduce collection times. Collaborated with senior management to deliver comprehensive AR aging reports to inform strategic decisions.
  • Lead-to-Cash Specialist

    Notified · 2021 — 2023
    Performed audits on high-volume Salesforce opportunities and quotes to confirm contract alignment with billing setups. Addressed data inconsistencies in Salesforce to safeguard against revenue loss and maintain billing accuracy. Handled complex billing issues and made credit adjustments to uphold client satisfaction.
  • Policy Holder Services Associate

    Genpact Services · 2019 — 2021
    Administered intricate health insurance policies for premium accounts, ensuring accuracy and adherence to benefits. Directed the processing of policy requests and document creation while complying with industry regulations. Managed premium disputes and facilitated secure payment processes as a primary contact for financial resolutions.