Alfrederico M.

Alfrederico Z. is a seasoned professional with over 12 years of experience in customer service, collections, and team leadership across dynamic remote environments. Spending recent years in roles such as an Admin/Customer Service Manager at Sales Momentum and a Team Leader with Concentrix, he honed his ability to manage daily operations and verify loan applications. Alfrederico has demonstrated expertise in handling collections and delinquency management, leveraging tools like HubSpot, Zendesk, and NetSuite for effective CRM management. His strategic mind thrives on challenging conventional problem-solving, turning obstacles into achievable outcomes. Furthermore, Alfrederico excels in fraud and risk analysis, ensuring compliance and high-quality standards through diligent supervision and coaching methods. His educational foundation in hospitality management complements his extensive professional experience within various customer interaction and service domains.