Ali A.
Senior EMEA Operations & Compliance Specialist
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About
Ali A., an accomplished EMEA Operations & Compliance Specialist, brings over seven years of experience spanning fintech, banking support, healthcare revenue cycle, and e-commerce operations. In his role at Deline Media, Ali excelled as a Diagnostic Medical Biller, processing over 250 diagnostic claims bi-weekly with 98% coding accuracy, ensuring compliance with HIPAA and ICD-10 standards. At Swift Support, he managed e-commerce support for Amazon, expertly coordinating with suppliers to uphold Amazon's compliance requirements. Ali's tenure as a Customer Operations Specialist at Revolut Bank UAV marked his expertise in KYC verification and SLA management, substantiated by a remarkable 95%+ CSAT across the EMEA region. Managing operations at Uber, he achieved a 97% SLA adherence by resolving high-volume cases within regulatory frameworks. Ali is adept with tools like Salesforce, JIRA, and Zendesk, and holds a Bachelor's degree in Journalism from Punjab University, Lahore.
Experience
Diagnostic Medical Biller
Deline Media · 2024 — PresentProcessed bi-weekly 250–300+ diagnostic claims for New York facilities with 98% coding accuracy. Ensured compliance with HIPAA, CPT, and ICD-10 standards to minimize denial rates. Conducted quality assurance audits to enhance revenue cycle efficiency and coordinated with providers and insurance carriers to expedite reimbursement timelines.E-commerce Support Executive - Amazon Operations
Swift Support · 2024 — 2024Managed customer service and complete order processing for Amazon stores. Maintained store health by addressing late shipments, negative feedback, and return rates. Collaborated with suppliers and logistics to resolve inventory mismatches and ensured compliance with Amazon's performance standards in all communications.Fintech Customer Operations Specialist (EMEA Markets)
Revolut Bank UAV, Mindbridge · 2023 — 2024Provided compliant customer support across the EMEA region, focusing on KYC verification, account reviews, and transaction inquiries. Resolved over 70 daily fintech support cases while maintaining CSAT above 95% and adhering to SLAs. Assisted with identity verification, fraud alerts, and regulatory documentation, collaborating with risk and compliance teams to enhance account review processes.EMEA Operations & Partner Support Specialist
Uber (EMEA & EEA), Mindbridge · 2018 — 2023Oversaw driver and delivery partner support across UK and EU markets, ensuring compliance with regulations and policies. Achieved SLA adherence of 97% while tackling high-volume operational cases. Engaged in account verification, addressed payment-related escalations, and conducted compliance-driven documentation checks, supporting initiatives to improve operational efficiency.Senior Support Executive
Abacus Consulting · 2017 — 2018Provided email support for clients in the UAE and domestically. Enhanced the support handling system by integrating new tools and reporting metrics. Maintained high response and resolution standards, resulting in strong client satisfaction scores.
Skills & Expertise
Education
- Bachelor in JournalismPunjab University Lahore (Private) · 2018 — 2019
- FAFaculty of Arts, BISE Lahore (Private) · 2014 — 2015
- Matriculation in Computer ScienceLahore Cantt Public High School · 2009 — 2010
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