Alice J.

Alice J. is an accomplished Customer Service Representative with extensive experience in customer engagement and service delivery. She recently honed her expertise as a trainee at Remanda SkillUp Academy, completing their rigorous Virtual Assistant Training in 2026. Previously, she was instrumental at 12 Baskets where she excelled in handling inbound calls, processing customer orders with precision, coordinating timely deliveries, and resolving customer concerns effectively. Her tenure at Coors Restaurant and Lounge from January 2022 to April 2024 saw her managing sales transactions and daily financial records, significantly reducing errors by 90%. Equipped with advanced proficiency in CRM tools like HubSpot, data entry, and email support, Alice is adept at multitasking using online communication tools such as Zoom and Slack. Her ongoing B.Sc. in Mass Communication at the National Open University of Nigeria complements her strong command of English and passion for building positive customer relationships.