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Alicia A. — Mid-Level Outsourcing Industry Virtual Assistant from Philippines

Alicia A.

Mid-Level Outsourcing Industry Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Alicia A. is a seasoned Virtual Assistant with four years of hands-on experience in the outsourcing industry across Metro Manila, Philippines. Her background spans roles at Quantrics Enterprises Inc., Teletech, and Concentrix, where she supported clients in billing, legal documentation, e-commerce, customer support, and operational management. Alicia demonstrates proficiency in AI tools such as ChatGPT and Gemini, along with essential platforms like Google Workspace, Notion, and Salesforce CRM. Her expertise includes streamlining project documentation, digital asset organization, and handling administration tasks like end-to-end scheduling, vendor coordination, and process optimization. Alicia has also improved onboarding efficiency by developing and maintaining Standard Operating Procedures (SOPs), reflecting her dedication to structured operational support.

Experience

  • E-commerce Support

    Concentrix · 2025 — 2026
    Leveraged AI tools, including ChatGPT, Gemini, and Loom. Managed CRM systems like Salesforce and executed end-to-end operational management, which involved vendor coordination, inventory tracking, and process optimization.

  • Customer Support Executive

    Teletech · 2024 — 2025
    Interacted with clients through multiple channels such as chat, call, email, and SMS. Performed appointment scheduling and utilized Microsoft Tools for various administrative tasks.

  • Escalations Specialist

    Quantrics Enterprises Inc. · 2022 — 2024
    Oversaw invoicing and billing for clients as well as handling legal documents and files while maintaining security. Organized and managed digital filing systems and databases to ensure accessibility of project assets. Created and sustained SOPs (Standard Operating Procedures) that streamlined onboarding for new team members.

  • Part-time Freelance Position

    Company not specified · 2022 — 2022
    Scheduled appointments and sent meeting invites through Calendly and Google Calendar. Managed email functions by filtering spam, flagging urgent messages, and drafting responses.

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