Alicia M.

Alicia R. is a seasoned Customer Service Representative with extensive experience across various accounts including Verizon, LARGO/TELCO, and WELLCARE/HEALTHCARE in top BPO companies like Teletech, Alorica, and Teleperformance in the Philippines. Her role primarily involves handling international voice accounts, demonstrating proficiency in client communication. In the logistics domain, she served as Quality Control Staff at Jet Express, coordinating with team leaders and inspecting distribution centers to ensure compliance with SOPs. At HDX Will Corporation, Alicia further honed her skills in Quality Assurance, conducting daily facility inspections and verifying the quality of medical drugs pre-distribution. Additionally, she has administrative expertise exemplified as an Admin Assistant managing documentation and assisting in office operations at HDX Corporation. Her technical adeptness in tools like Microsoft Office and Excel, coupled with her qualifications in Office Management Technology, underscore her capability in efficiently handling multifaceted responsibilities. Alicia holds multiple national certifications, proving her diverse skill set in bookkeeping and event management, aligning with both her current roles and potential career advancements.