Aljan I.

Aljan Ian A. is an experienced Customer Service Representative and Technical Support professional with a background supporting Microsoft Xbox users at Concentrix from September 2021 to January 2025. In this role, he consistently addressed diverse technical issues, delivered account assistance, managed orders, and resolved feedback and complaints, establishing himself as a top team performer. He also gained experience as an Xbox moderator and sales support specialist, handling online inquiries, performing data entry, and participating in on-the-job sales and marketing training. Additionally, Aljan Ian worked as a Customer Advocate for financial accounts at YouTrip, where he collected case information and ensured customer satisfaction. He brings hands-on knowledge in hardware and networking, data entry, and the use of platforms like Slack and Zendesk, alongside formal education in Electronics and Communication Engineering from the University of Cebu.