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Aljey — Junior Customer Service Specialist from Philippines

Aljey

Junior Customer Service Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Aljey T. is an experienced Virtual Assistant excelling in administrative support and customer service. With a Bachelor of Science in Business Commerce majoring in Marketing Management from Ramon Magsaysay Memorial Colleges, Aljey has developed a robust skill set within the virtual workspace. His expertise includes managing records, scheduling appointments, and ensuring efficient workflows while handling sensitive information with discretion. In his role as a Lead Generation Specialist for Impossible Casting NYC, he crafted social media posts using Canva and managed customer interactions across various platforms. Aljey also served as a Social Media Manager for Anna Alemi Ottawa Realtor, maintaining a consistent online presence, and as a Customer Service Support Specialist for multiple Shopify stores, where he provided comprehensive support to ensure customer satisfaction. With certifications in Data Entry, Customer Experience, and Office Management, Aljey demonstrates a commitment to enhancing business operations through strategic support and communication.

Experience

  • Customer Service Support Specialist

    Multiple Shopify Stores · 2024 — 2026
    Provided comprehensive customer service across various Shopify platforms, resolving inquiries and ensuring effective communication regarding product and order-related issues.
  • Lead Generation Specialist

    Impossible Casting NYC · 2022 — 2024
    Created and scheduled social media content using Canva to ensure consistent online branding. Handled customer inquiries through comments and messages while providing basic photo and video editing support for marketing efforts. Offered email and chat assistance for six Shopify stores, addressing issues related to orders, shipping, returns, replacements, refunds, and product inquiries. Managed customer accounts, addressed escalations, processed after-sales requests, and collaborated with internal teams to enhance customer satisfaction.
  • Social Media Manager

    Anna Alemi Ottawa Realtor · 2022 — 2023
    Responsible for managing social media presence, engaging with audiences, and developing content strategies to promote real estate services.

Skills & Expertise

Education

  • Bachelor of Science in Business Commerce major in Marketing Management
    RAMON MAGSAYSAY MEMORIAL COLLEGES · 2010 — 2015

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