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Aljon C. — Junior Account Administrator from Philippines

Aljon C.

Junior Account Administrator

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Aljon O. is a skilled Virtual Assistant with significant experience in accounts management and administrative support, operating primarily in the technology and finance sectors. Currently, he serves as an Account Administrator at IGO Technology, where he manages customer accounts, verifies transactions, and ensures compliance with company policies and KYC procedures. His expertise includes financial reporting and proficiency in accounting software like Microsoft QuickBooks and other tools such as Microsoft Office and Google Sheets. Aljon's career also includes successes as an Appointment Setter at Car Loans Canada and Telera BPO, where he effectively introduced loan and insurance products, scheduled meetings, and maintained client records. His educational background in Office Administration from Holy Trinity College further equips him with the necessary organizational skills for maintaining accurate financial records and optimizing processes. He has received Anti-Money Laundering and Data Privacy Act Training, enhancing his capability in handling sensitive financial operations.

Experience

  • Account Administrator

    IGO Technology, One World Place, BGC · 2024 — Present
    Oversee customer accounts including registrations, verification, and password resets. Address customer inquiries, complaints, and transaction issues through different communication channels. Accurately process deposits, withdrawals, bonuses, and account adjustments. Monitor player activities for suspicious or fraudulent transactions while ensuring compliance with company policies and KYC procedures. Support daily gaming operations and collaborate with technical or payment teams to resolve issues. Provide personalized support to VIP players, including rewards and special requests.
  • Appointment Setter

    Car Loans Canada, Edmonton · 2023 — 2023
    Initiate contact with potential clients to present auto loan products and services. Schedule appointments for interested clients with loan specialists or sales representatives. Qualify leads by collecting essential customer information and loan criteria. Keep accurate records of calls, appointments, and client details within the system. Follow up with clients to confirm appointments and send reminders. Describe basic loan application processes, requirements, and promotions to customers. Meet daily and monthly appointment-setting targets while coordinating with sales and loan processing teams.
  • Appointment Setter

    Telera BPO, Calumpang, GSC · 2021 — 2022
    Connected with potential clients to introduce home and auto insurance products, enhancing engagement. Gathered customer information and identified insurance needs to qualify leads. Informed potential clients about coverage options and benefits to aid in decision-making. Achieved daily and monthly appointment-setting metrics and maintained precise records of interactions within the CRM system. Collaborated with insurance agents to facilitate smooth client appointments and follow-ups, improving overall customer satisfaction.

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