Allan G.
Mid-Level Account Management Manager
Open to offersNew to PlatformAbout
Allan P. is an experienced Accounts Manager based in Cagayan De Oro City, Philippines, with a significant track record overseeing multiple US accounts in the business process outsourcing industry. At Support Zebra, he manages six client accounts, acting as the primary contact and ensuring robust client relationships and high satisfaction. His responsibilities span client relationship management, monitoring and optimizing account operations, and implementing strategies for continuous performance improvement. Previously, as a Team Leader and Technical Support Supervisor at Teleperformance and Support Zebra, Allan P. provided daily guidance, tracked team metrics, reported on service delivery & SLA management, and led process enhancements for a telecom account. He holds education from Southern Philippines College and has expertise in reporting & analytics.
Experience
Accounts Manager
Support Zebra · 2025 — 2026Oversaw client relationship management as the primary contact for six US-based accounts, coordinating account operations and monitoring organizational performance. Addressed challenges proactively, identified operational gaps, and instituted strategies to align service delivery with client objectives and ensure service delivery and SLA management.Team Leader
Teleperformance · 2023 — 2025Provided day-to-day operational guidance and support to team members to ensure timely and accurate completion of tasks. Monitored both individual and team performance, delivered real-time coaching, and helped resolve daily operational issues. Functioned as the communication bridge between the team and management, reporting updates and supporting process implementation for ongoing productivity and service quality.Technical Support Supervisor
Support Zebra · 2021 — 2023Directed daily activities of the technical support team for a telecom account, overseeing timely customer issue resolution and tracking key metrics. Provided coaching to maintain high service standards, coordinated with internal teams and management to handle escalations, and facilitated process improvements to ensure reliable technical support in line with client expectations.
Skills & Expertise
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