Allene S.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Allene E. is an accomplished Administrative Assistant and Customer Service Representative known for her proficiency in managing office tasks and client interactions. She holds a Bachelor's degree in Information Technology from Phinma University of Iloilo, attending from 2019 to 2024. Her experience includes working at Super People Networks Philippines Inc. from 2024 to 2026, where she was responsible for coordinating office supplies, maintaining records, and assisting with HR-related activities. At Nearsol Company from 2023 to 2024, she expertly responded to client queries and processed requests such as product information and grievance resolution. Previously at IGT Solutions, she served as a Customer Service Representative handling reservations and demonstrating strong skills in communication and problem-solving. Fluent in English and Filipino, Allene consistently ensures client satisfaction through effective service and attention to detail.
Experience
Administrative Staff Assistant
Super People Networks Philippines Inc. · 2023 — 2024Managed communications via email, chat, and phone. Provided clear information regarding products or services, while assisting clients in addressing concerns. Handled processes related to exchanges, refunds, and returns, escalating complex issues when necessary.Customer Service Representative (Beauty Brand)
Nearsol Company · 2022 — PresentResponded to customer inquiries through various channels, ensuring a respectful and patient interaction. Developed rapport with clients and maintained professionalism, even when addressing difficult situations.Customer Service Representative (Hotel Reservations)
IGT Solutions · 2021 — PresentProcessed reservations and orders while documenting all interactions in the system. Maintained professionalism with clients, ensuring they felt valued and acknowledged, even in challenging situations.Onboarding Assistant
Nearsol CompanyFacilitated the onboarding process for new employees by welcoming them and introducing them to the team. Coordinated orientation meetings and clarified company culture and regulations. Assisted with the completion and verification of necessary documentation.
Skills & Expertise
Education
- Bachelor of Science Information and TechnologyPhinma University of Iloilo · 2019 — 2024
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