Alliah M.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Alliah M. is a dedicated Customer Service Representative with a track record of delivering exceptional service through attention to detail. At NTTDATA, from May 2023 to July 2026, she engaged with customers via phone, email, and chat, ensuring their inquiries were resolved efficiently. Her role involved updating customer records and identifying potential fraudulent activities through outbound calls. Previously, Alliah honed her skills in retail as a Service Crew/Cashier at CM Icecramble from May 2022 to April 2023, where she processed payments, maintained hygiene standards, and assisted with inventory management. Earlier, during a government internship with the Department of Labor and Employment, she supported administrative tasks and engaged in data management. Alliah began her career as a Factory Worker at Amulek’s Food Product, focusing on machine operation and quality control. Her educational background includes completing the PathwayConnect Certificate at BYU-Pathway Worldwide, where she enhanced her problem-solving, communication, and time management skills, essential for her professional growth.
Experience
Customer Service Representative
NTTDATA · 2023 — 2026Responded to customer inquiries through phone, email, and chat, while also maintaining customer records and updating account information. Conducted outbound calls regarding potential fraudulent activity on customer accounts and exercised good judgment and critical thinking for each call.Service Crew / Cashier
CM Icecramble · 2022 — 2023Accurately processed payments using a cash register and managed transactions. Ensured cleanliness by maintaining tables, floors, restrooms, and workstations. Assisted with receiving deliveries, monitored stock levels, and replenished supplies while adhering to safety protocols, including proper food handling.Government Internship Program (Contractual)
Department of Labor and Employment (DOLE) · 2022 — 2022Engaged in sorting, filing, and encoding documents, alongside managing records and preparing basic reports. Supported the public at front desks or help desks by assisting with inquiries, distributing forms, and guiding citizens through agency processes. Updated databases, tracked application statuses, and assisted in research and data gathering for government initiatives.Factory Worker
Amulek’s Food Product · 2019 — 2022Operated production machinery by setting up, running, and adjusting equipment. Inspected finished products for defects to comply with quality standards. Sorted, labeled, and packed finished items for shipment.
Skills & Expertise
Education
- General Academic StrandVinzons Pilot High School · 2013 — 2019
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