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Alliah M. — Mid-Level Customer Service Manager from Philippines

Alliah M.

Mid-Level Customer Service Manager

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Alliah M., a seasoned professional based in Babak District, IGACOS, is recognized for her leadership and exceptional customer service skills. From 2024 to 2026, she successfully held the position of Manager at Bruh Cafe on Samal Island, where she oversaw daily operations, coordinated workflows, and managed staff scheduling. Her proficiency in cash handling and basic financial reporting contributed to operational efficiency and customer satisfaction. Between 2018 and 2022, Alliah managed Smiley Massage Therapy, enhancing client engagement through innovative marketing strategies and ensuring quality service delivery to a diverse clientele, including international customers. Currently, as the owner and operator of a computer shop in Babak, she conducts basic computer troubleshooting and system maintenance, while leveraging Microsoft Office for business documentation and reporting. Her academic background includes a major in Secondary Education from the University of Mindanao.

Experience

  • Manager

    Bruh Cafe · 2024 — 2026
    Supervised daily operations and coordinated staff scheduling and workflow. Managed cash handling along with sales monitoring and basic financial reporting. Led training sessions aimed at enhancing customer service and team performance while ensuring consistent service quality and customer satisfaction.
  • Owner / Operator

    Computer Shop · 2023 — Present
    Performed basic computer setup, troubleshooting, and system maintenance. Provided technical support and assistance to customers. Utilized Microsoft Office (Word, Excel, PowerPoint) for various documentation and reporting tasks.
  • Manager

    Smiley Massage Therapy · 2018 — 2022
    Oversaw staff scheduling and operations, ensuring effective service delivery. Developed and implemented marketing strategies designed to boost client engagement. Handled a diverse clientele, including foreign customers, while maintaining high-quality service and fostering client relationships to support business growth.

Skills & Expertise

Education

  • null
    Philippine Baptist Christian College of Mindanao, Inc. · — — 2015
  • Bachelor of Secondary Education - Major in English
    University of Mindanao - Peñaplata Branch

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