Allyson F.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Allyson G. is a bilingual English/Spanish Customer Support Specialist with 5 years of experience in remote customer service and technical support within the healthcare administration industry. Her expertise extends to omnichannel support via phone, email, and chat, ensuring exceptional customer experience and efficient CRM system management. Proficient in using tools like Salesforce, Zendesk, Intercom, and Practice EHR, she excels in case management and escalation resolution. Previously, at Metropolitan Footcare, she served as a Patient Services Coordinator & Medical Scribe, enhancing patient interactions and maintaining confidentiality. At PartnerHero and Intouch Cx, she demonstrated proficiency in handling high-priority escalations and was known for her ability to process complex inquiries and execute data entry tasks accurately. Currently pursuing a Doctor of Dental Surgery at Universidad Católica de Honduras, her blend of technical and administrative skills underscores her capability in managing multiple priorities while adhering to service level agreements.
Why hire me
Employers should hire me because I’m reliable, organized, and adaptable, with over five years of experience in customer service, administrative support, data entry, and healthcare coordination. I’m comfortable managing multiple priorities, communicating with customers and teams, and handling sensitive information with professionalism and attention to detail. I also have experience using different systems and tools, including Salesforce, Zendesk, Intercom, Practice EHR, and Microsoft Office. I learn new processes quickly and can work independently while making sure my tasks are completed accurately and on time. Most importantly, I’m someone who takes responsibility for my work, enjoys helping others, and is always willing to learn. I believe I can provide dependable support, help keep daily operations organized, and contribute positively to the team.
Experience
Patient Services Coordinator & Medical Scribe
Metropolitan Footcare · 2026 — 2026Acted as the first contact for patients, providing professional support via phone while ensuring a positive experience. Handled scheduling of patient appointments and optimized provider calendars. Assisted healthcare providers with documentation of patient visits and recorded medical information. Managed calls regarding patient inquiries about appointments and office procedures. Ensured confidentiality while handling sensitive health information.Customer Support Specialist II
PartnerHero · 2024 — 2026Delivered Level 2 support through email and chat, effectively resolving complex customer queries. Independently managed high-priority escalations and identified root causes while proposing solutions. Conducted technical troubleshooting with Salesforce and Zendesk, documenting cases and customer interactions. Processed refunds, cancellations, and account adjustments with accuracy. Oversaw multiple cases simultaneously while adhering to SLA requirements.Customer Service & Data Entry Specialist II
Intouch Cx · 2022 — 2024Handled over 60 customer orders daily, utilizing AS400 for processing and verification. Addressed inquiries related to orders, shipping, and returns. Generated return labels using Salesforce and UPS systems. Maintained data integrity across customer records and systems. Collaborated with logistics teams to resolve order and delivery issues, ensuring compliance with company procedures.Customer and Technical Support I
Startek · 2021 — 2022Managed over 50 inbound calls daily, providing high-quality service and professional communication. Troubleshot technical and service-related issues, leading customers to effective solutions. Processed refunds and account credits securely when necessary. Worked closely with internal teams to facilitate prompt issue resolution. Assisted business customers by identifying their telecommunications needs and recommending appropriate solutions.
Skills & Expertise
Education
- Doctor of Dental Surgery (In Progress)Universidad Católica de Honduras, San Pedro Sula · 2023 — Present
- High School Diploma - Science and HumanitiesWhite Dove Bilingual and Private School, Honduras · 2008 — 2020
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