Allyzandra A.
Junior Data Analysis and Telecommunications Retention Specialist
Open to offersNew to PlatformAbout
Allyzandra O. is a results-driven professional with hands-on experience in the telecommunications and data analysis industries. As a Retention Agent at Foundever, supporting Virgin Media Telecommunication from January 2023 to January 2024, Allyzandra O. managed inbound retention calls, expertly utilizing ICOMS software to document and resolve customer cases with 100% accuracy. She consistently surpassed ACE score targets, highlighting her proficiency in customer satisfaction and operational efficiency within high-pressure environments. Earlier, as a Freelance Data Analyst at Appen (2020–2022), she performed comprehensive data analysis and categorization, managed multiple projects for international clients, and maintained stringent quality control standards. Her advanced command of Microsoft Office Suite further supported streamlined workflow and precise documentation throughout her roles.
Experience
Retention Agent
Foundever (Virgin Media Telecommunication) · 2023 — 2024Handled inbound retention calls, persuading customers to continue using services through negotiation and problem-solving. Maintained accuracy in case management and documentation by utilizing ICOMS software. Collaborated with team leads to refine workflow processes while consistently surpassing ACE score targets.Freelance Data Analyst
Appen · 2020 — 2022Conducted data analysis and categorization to support the improvement of machine learning models and search engine accuracy. Managed multiple projects simultaneously while upholding quality-assurance standards and interpreted complex data sets to deliver insights for international clients.
Skills & Expertise
Education
- Degree not specifiedSaint Louis University · 2021 — 2022
- Degree not specifiedLyceum Northwestern University · 2018 — 2020
- Degree not specifiedPangasinan National High School · 2013 — 2017
- Degree not specifiedLingayen I Central School · 2007 — 2013
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