Alma A.

Alma A. is a highly organized professional with over two years of experience specializing in customer support, e-commerce operations, and data entry. She has expertise in handling various customer inquiries, processing refunds, managing subscriptions, and resolving order issues. Alma's background in online business systems and her proficiency with tools such as Magento, Zendesk, and Google Workspace enable her to efficiently support day-to-day e-commerce operations. At Flatworld Solutions, she excelled as an Account Executive and Project Coordinator, where her responsibilities included high-accuracy data management and effective customer communication via email and live chat. She is known for her strong written English skills and her ability to manage multiple priorities, ensuring efficient collaboration and issue resolution. Alma holds a Bachelor of Science in Business Management with a focus on Human Resource Management from the University of Mindanao.