Alma P.
Senior Team Manager Luxury Sales
Open to offersNew to PlatformAbout
Alma N. is an accomplished Team Manager with over 15 years of experience in luxury hospitality sales and customer service. Based in Baguio City, Philippines, she has demonstrated expertise in directing high-performing teams at SC Reservations Philippines, Inc., where she consistently exceeded monthly revenue goals by 8–12%. Her strategic implementation of coaching methods resulted in a 15% improvement in guest satisfaction scores and enhanced overall team productivity. Alma's collaborative efforts with Marketing and Revenue Management optimized booking conversion strategies, leading to a 20% increase in loyalty memberships. Previously, she succeeded in the role of Reservation Sales Specialist, delivering over 95% customer satisfaction. Alma holds a Bachelor of Arts in Communication from Saint Louis University and has undergone numerous trainings, including in guest relations and loyalty programs. Her background in diverse industries like semiconductors and technical support further enriches her comprehensive skill set.
Experience
Team Manager – Luxury Sales & Service
SC Reservations Philippines, Inc. · 2022 — 2025Oversaw a team of 10 sales and service specialists, consistently achieving monthly revenue goals. Developed coaching strategies that enhanced guest satisfaction and team productivity. Worked alongside Marketing and Revenue Management to improve booking conversion, increasing loyalty memberships. Cultivated a high-performance culture by mentoring team members, leading to promotions within the team.Reservation Sales Specialist
SC Reservations Philippines, Inc. · 2009 — 2022Provided luxury booking experiences for affluent clients, maintaining a high customer satisfaction rating. Acknowledged as a top performer in sales and service quality. Contributed to team consistency by mentoring and training new hires. Employed creative solutions to effectively address guest issues, thereby reinforcing brand loyalty.Call Center Agent
Sitel Baguio · 2008 — 2008Managed inbound technical support calls, assisting customers with computer troubleshooting while ensuring high resolution rates.Production Specialist
Orient Semiconductor & Electronics Co. Ltd. (Taiwan) · 1999 — 2002Operated advanced semiconductor production equipment, maintaining compliance with quality standards.Production Specialist
Texas Instruments Philippines · 1995 — 1999Conducted testing and quality assurance for integrated circuits, supporting efficient production output. Facilitated training and supervision of new production operators, enhancing operational accuracy and minimizing downtime.
Skills & Expertise
Education
- Bachelor of Arts in CommunicationSaint Louis University · 1989 — 1993
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