Alma C.

Alma C. is an analytical and detail-oriented professional with over three years of experience in administrative support, customer care, process management, and operations reporting. At HCLTech as a Senior Customer Care representative, she has demonstrated a proven ability to manage service tickets using ServiceNow, ensuring efficient tracking and resolution while sustaining high customer satisfaction and service compliance. Alma has effectively leveraged tools like CRM, ServiceNow, Citrix, and Microsoft Office for data reporting and process documentation, playing a crucial role in enhancing service performance and SLA tracking. Previously, at Carelon Global Solutions, she managed complex customer inquiries across several business lines while exceeding SLA metrics. Alma's role as a Sales Specialist at Globe Telecommunications showcased her exceptional interpersonal and negotiation skills, earning her recognition as a Top Sales Specialist. She holds a Bachelor of Science in Business Administration, majoring in Marketing Management, from Colegio de San Juan de Letran - Bataan. Alma's commitment to process improvement is also evidenced by her success in reducing ticket backlogs and enhancing operational efficiencies. Her proficiency in English and Tagalog further complements her diverse skill set.