Alma M.
Mid-Level HVAC Dispatcher
Open to offersNew to PlatformAbout
Alma M. is an experienced Customer Service Representative and Dispatcher with a proven track record in the outsourcing, HVAC, and security services industries. Over four years, she has excelled at addressing customer inquiries, dispatching service and security personnel, and managing schedules for organizations such as Royal Air, Nation Security, OfficePartners360, and Magenta Business Outsourcing. Her background includes administering emergency response, overseeing guard activities, and ensuring accurate incident documentation using security software and GPS tracking tools. Alma is proficient in data analysis, customer interaction, and leading teams to meet business goals, as demonstrated at OfficePartners360 and Kudo Support, Inc. Her career also spans outbound sales and real estate, further strengthening her capability to support diverse operational needs.
Experience
HVAC DISPATCHER
Royal Air, Efficient Air and Houston Air Comfort · 2025 — 2025Assigned HVAC technicians to daily jobs, taking into account skill set, location, urgency, and availability. Handled emergency calls and adjusted schedules promptly for delays or urgent requests. Managed incoming service or update calls and provided service windows, explaining technician arrival expectations. Maintained a professional, friendly, and helpful customer experience while processing paperwork and follow-up appointments, including sending reminders and service confirmations. Coordinated with parts and equipment departments to ensure job readiness.SECURITY DISPATCHER
Nation Security · 2023 — 2025Handled incoming calls and dispatched personnel while managing schedules and emergencies effectively. Ensured the accuracy and professionalism of guard activity reports, checkpoint logs, and documentation for client reference. Worked alongside road supervisors to address incidents and provided support to field personnel for swift incident response and accurate documentation. Monitored patrol vehicle use and monitored security systems, ensuring proper activities and compliance. Assisted guards with relevant instructions and troubleshooting as required.CUSTOMER SERVICE REPRESENTATIVE
OfficePartners360 · 2021 — 2023Focused on data analysis to support informed decision-making and addressed supplier needs with personalized assistance. Contributed to delivering streamlined solutions for brands while enhancing service levels and supporting business performance.Real Estate Agent
Independent Broker / Part-time · 2022 — 2023Conducted outbound calls to respond to generated leads from a specific dialer and set appointments for qualified clients for follow-up with supervisors.SECURITY DISPATCHER
Magenta Business Outsourcing / Creative Security · 2019 — 2021Coordinated communication among security crews, clients, and management while efficiently managing emergency and non-emergency calls. Monitored driver logs, maintained records, and dispatched appropriate team members. Adjusted schedules and troubleshooted security reports while collaborating with co-dispatchers for unified goal attainment and continuous improvement.Outbound agent/Telemarketer
VisayX, Corp. · 2017 — 2017Targeted generated leads through Cold Calling and pre-qualified candidates for a Student loan program.Customer Service Representative/Billing Agent
Kudo Support, Inc. · 2016 — 2017Assisted customers with billing issues related to magicjack, handling account reactivations and deactivations per customer requests.
Skills & Expertise
Education
- Bachelor of Elementary Education (BEEd)- Major in General EducationConsolacion Community College (CCC) now Cebu Technological University-Consolacion (CTU) · 2014 — 2020
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