Alona B.

Alona C. is a seasoned Technical Support Team Leader hailing from San Jose Del Monte, Bulacan, Philippines, with over a decade of expertise in the SaaS industry. Her career has been characterized by her proficiency in technical troubleshooting, escalation management, and customer support operations tailored for US-based clients. She excels in managing performance metrics like KPIs and SLAs, alongside effectively utilizing CRM platforms such as Salesforce, Quickbase, Oracle, and ServiceNow. Her role at Odyssey Solar Inc. as a Technical Support Engineer III involves resolving complex solar and battery system issues while enhancing workflows and customer experience. At NovaSource Power Services, she led a team of technical support engineers, driving performance through Salesforce case management. Alona's dedication to process improvement and customer satisfaction is showcased in her various roles, making her an integral part of the technical support landscape.