Alrich E.
Mid-Level BPO Administrative Assistant
Open to offersNew to PlatformAbout
Alrich E., based in Putik, Zamboanga City, is a detail-oriented professional with over three years of experience as an Administrative Assistant and Virtual Assistant in the BPO industry. He specializes in supporting customer service, data entry, records management, CRM administration, fraud analysis, and escalation management. Alrich is adept at managing over 50 customer interactions daily while maintaining 98%+ CRM accuracy and processing 80–100 outbound calls per shift with near-perfect data accuracy. His proficiency includes the use of Microsoft Office, Google Workspace, Zendesk, Salesforce, and various digital productivity tools. Throughout his career, he has demonstrated strong organizational skills, the ability to work independently, and maintain confidentiality and accuracy in demanding environments. Alrich holds a Bachelor of Secondary Education with a major in Physics from the Universidad de Zamboanga and has further honed his skills as a freelance data entry specialist and video editor.
Experience
Freelance Data Entry Specialist / Video Editor
null · 2025 — PresentExecuted data entry and verification tasks, organizing information in spreadsheets and databases for freelance projects. Maintained systematic digital records while ensuring accuracy and consistency. Independently managed multiple projects, prioritizing tasks based on client deadlines and requirements.Phone Interviewer / Data Entry Specialist
Dynata Global · 2025 — 2025Carried out 80–100 outbound calls each shift, effectively handling high-volume communication and data-gathering activities. Maintained near-100% data accuracy when entering and processing survey information, following established quality-control procedures.Customer Service Representative / Fraud Analyst
Vintazk Outsourcing · 2023 — 2025Managed over 50 customer interactions daily, addressing inquiries and account-related requests with professionalism. Ensured 98%+ accuracy in CRM by regularly updating customer and account records. Conducted data analysis to detect potential fraudulent activities, supporting risk mitigation.Customer Service Representative / Supervisor
Bill Gosling Outsourcing · 2022 — 2023Oversaw customer escalation cases and facilitated timely resolutions through effective communication. Assisted team members with operational issues and offered support to enhance overall productivity and service quality.
Skills & Expertise
Education
- Bachelor of Secondary Education, Major in PhysicsUniversidad de Zamboanga
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