Althea A.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Althea A. is a versatile professional specializing in communication and content creation with a background in International Studies and specific expertise in European Studies from Cavite State University - Don Severino Delas Alas Campus. Her academic journey includes participating as a youth delegate at notable events such as the Earth Summit Conference 2025, enhancing her understanding of climate diplomacy and organizational advocacy. Althea's freelance work from 2022 to 2026 involved handling research, proofreading, graphic design, and video editing, showcasing her proficiency in multimedia presentation and educational material organization. Her role as a Customer Service Representative from 2025 to 2026 honed her skills in customer service, where she efficiently managed client communications, student enrollments, and technical support, demonstrating her capability in social media management and internal communications. Althea's organizational involvement included designing social media graphics and supporting internal communications for student associations, further solidifying her practical capabilities in real-world contexts.
Experience
Freelancer
null · 2022 — 2026Conducted research compilation, reference formatting, and proofreading for essays and slide presentations. Provided academic services including research critique, graphic design, video editing, and essay writing. Assisted in creating and organizing educational materials such as worksheets and templates, along with offering Canva template resources for students and educators.Customer Service Representative
null · 2025 — 2026Managed calls and emails from clients, instructors, and courts while providing student enrollment and customer support. Verified student eligibility for court-required classes by reviewing traffic violations, communicated enrollment requirements to students and court officials, and processed certificates, refunds, and student records accurately. Assisted with portal technical issues, tracked student progress through the online portal, and ensured timely responses to customer inquiries.International Studies Student Delegate (ISSA)
Cavite State University - Don Severino Delas Alas Campus · 2023 — 2025Participated in organizational activities with the Student Association, managing files and documents using Google Workspace. Designed social media graphics via Canva for various campaigns and events, contributed to workplans and timelines while tracking deliverables in Google Sheets, and supported internal communications through caption writing and documentation.
Skills & Expertise
Education
- Bachelor of International Studies in European StudiesCavite State University - Don Severino Delas Alas Campus
Interested in this professional?
Sign in as an employer to save this profile or invite Althea A. to a job.
Sign in as an employer