Althea A.

Althea A. is a detail-oriented professional with experience in the healthcare and travel industries. At Sagility as a CSR supporting Cigna Dental, she accurately verified patient eligibility, benefits, and claim status, directly assisting healthcare providers in delivering timely care. Her role centered on dental insurance verification, identifying processing errors, gathering documentation, and facilitating claims resolution to ensure compliant and efficient operations aligned with HIPAA compliance. She further contributed to operational efficiency by maintaining records and consistently meeting performance metrics. At Concentrix handling Qantas Airways accounts, Althea managed flight changes, cancellations, and complex travel disruptions, strengthening customer relationships through clear communication and effective issue escalation. Her educational background includes a Bachelor of Science in Entrepreneurship from the Polytechnic University of the Philippines.