Althea Y.

Althea Y. is a results-oriented professional with substantial experience in business analysis, customer support, and social services. Her journey began with her education at Iligan Medical Center College, where she earned a Bachelor of Science in Social Work, graduating magna cum laude. She honed her problem-solving and data management skills during her tenure as an Operations Customer Expert at Teleperformance, supporting McGraw Hill Education. Althea further expanded her expertise as a Lead Business Analyst at Quantum Arcadia Group, where she led business analysis projects, gathering and analyzing requirements and coordinating with cross-functional teams to enhance operational efficiency. In addition, her on-the-job training at City Social Welfare and Development allowed her to delve into social welfare initiatives, where she provided critical support to clients and managed case documentation. Proficient in Microsoft Office Suite and multiple languages, including English and Cebuano, Althea is dedicated to delivering efficient solutions and maintaining high service standards.