ALVIN A.
Senior Sales Supervisor
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About
Alvin T. is an experienced Sales Supervisor with over 16 years in the BPO industry, having led sales teams of up to 20 agents at organizations including Tops Office Professional Services Inc. and MBA Phils Inc. (Royal Media Network Inc.). Specializing in the execution of sales strategies, he consistently drove revenue growth and improved team performance through direct management, coaching, and goal setting. Alvin T. managed both inbound and outbound sales and customer service operations, supporting client relations and satisfaction while also handling essential operations coordination such as shipping, receiving, and order tracking. His background extends to billing and collections management, maintaining accurate customer records, and ensuring efficient process flows in fast-paced business environments. Alvin T. holds a Bachelor of Science in Business Administration (Marketing) from Philippine Christian University.
Why hire me
I am also willing to share my techniques in selling and also to gained new experiences ,learnings and new working environment.
Experience
Freelance Call Center Agent
Transcend Office Professional Services Inc. · 2020 — 2025Conducted inbound and outbound calls to facilitate sales and customer service efforts. Fostered strong client relationships to ensure satisfaction. Assisted with billing, collections, and account follow-ups. Supplied clients with accurate tracking and order updates.Senior Sales Supervisor
Tops Office Professional Services Inc. · 2016 — 2019Oversaw and guided a team of sales agents to meet monthly objectives. Formulated and executed sales strategies to enhance revenue performance. Monitored agent productivity while offering coaching to boost results. Addressed escalations and maintained the continuity of sales operations.Senior Sales Supervisor
MBA Phils Inc. (Royal Media Network Inc.) · 2010 — 2015Directed a team of 20 agents to consistently meet sales targets. Developed creative sales strategies aimed at improving conversion rates. Actively addressed sales and marketing challenges to prevent revenue loss. Handled comprehensive coordination with clients, including order processing and tracking, while ensuring accurate billing and collections records.
Skills & Expertise
Education
- Bachelor of Science in Business Administration (Marketing)Philippine Christian University · 2005 — 2008
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