Alviami G.
Mid-Level Banking Customer Service Specialist
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Alviami G. is a seasoned Customer Service Specialist with notable experience in the banking industry, specifically as a Cash Service Assistant at PT Bank Negara Indonesia (BNI). Over three years, she adeptly managed high-volume banking transactions and approximately 100–200 customer queues daily, ensuring exceptional service delivery. Her role involved addressing customer inquiries, resolving concerns with professionalism, and maintaining transaction accuracy while adhering to banking procedures and security standards. Alviami's strong communication and attention to detail facilitated collaboration with branch colleagues to uphold service quality standards and support branch business objectives through effective customer referrals. Additionally, she was awarded 3rd place in the BNI New Mobile Banking Challenge in 2021. Her academic background in law from Universitas Sumatera Utara complements her professional proficiency, equipped with skills in Microsoft Office and Google Workspace, further enhancing her capability in the banking domain.
Experience
Cash Service Assistant
PT Bank Negara Indonesia (Persero) Tbk · 2021 — 2024Managed a daily influx of approximately 100–200 customer interactions and addressed diverse service needs beyond traditional teller functions, supporting roles in Customer Service, Sales/Marketing, and Branch Management. Delivered professional assistance during banking transactions, inquiries, and service needs, ensuring transaction accuracy and compliance with operational practices. Engaged with customers to handle concerns promptly, preserving trust and a favorable service experience. Adhered to banking protocols and enforced security standards to protect sensitive customer data. Collaborated with team members to enhance daily operations and uphold service quality, while identifying and promoting appropriate banking products to meet customer needs.Administration Staff
CV Mitra Industrial Service · 2019 — 2020Facilitated administrative processes to ensure the efficient execution of daily project operations and timely task completion. Organized project documentation meticulously, ensuring high levels of accuracy and accessibility. Engaged in effective communication with internal teams and external partners to meet project administrative and operational demands. Coordinated the necessary documentation for personnel mobilization, ensuring readiness before deployment. Assisted various teams in handling schedules, reports, and correspondence, maintaining comprehensive records to support operational needs.
Skills & Expertise
Education
- Master of LawUniversitas Sumatera Utara · — — 2025
- Bachelor of Law (Cum Laude)Universitas Sumatera Utara · — — 2019
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