Alvin P.
Junior Account Specialist (Social Media)
Open to offersNew to PlatformAbout
Alvin V., based in Baguio City, Philippines, is an accomplished professional with extensive experience across various roles in social media management, customer service, and technical support. Currently, he serves as an Account Specialist at Verge Clips, where he manages accounts in compliance with SOPs and platform guidelines to prevent restrictions. Previously, he was a Customer Consultation Supervisor at Salary.com, where he successfully generated over 50 qualified leads weekly, boosting lead pipelines by 30%. Alvin also demonstrated his technical skills as a Quality Editor at Remoat Teams, achieving 99% transcription accuracy. His tenure at Foundever saw him excel in retention and escalation management, resolving 95% of complaints swiftly. Equipped with a Bachelor of Science in Computer Engineering from Universidad de Dagupan, Alvin has a robust technical skill set, including hardware/software troubleshooting, CRM tools like Salesforce, and programming. He is a member of the Institute of Computer Engineers of the Philippines and has attended various leadership and safety training seminars.
Experience
Account Specialist (Social Media)
Verge Clips · 2026 — PresentCreated and warmed up accounts in accordance with company SOPs and verified details. Logged all accounts, handles, and credentials for transparency, ensuring platform compliance to prevent bans or restrictions. Monitored account activities to uphold good standing while maintaining accurate trackers and addressing information gaps.Customer Consultation Supervisor
Salary.com · 2026 — 2026Conducted outbound calls to introduce products and services, generating over 50 qualified leads weekly. Utilized ZoomInfo for prospect identification and qualification, leading to an expansion of the lead pipeline. Managed client data through Salesforce CRM to enhance accuracy and reduce duplicated records. Scheduled appointments and follow-ups to support the sales team in increasing conversion rates. Handled over 80 client calls daily using RingCentral, ensuring timely communication.Quality Editor / Transcriptionist
Remoat Teams · 2026 — 2026Edited machine-generated transcripts to achieve 99% accuracy according to client specifications. Proofread for grammar and spelling errors, resulting in a 20% reduction in inaccuracies. Developed concise summaries in line with project guidelines, which improved project turnaround time.Customer Service Representative
Foundever, Philippines · 2022 — 2026Handled inbound retention calls, achieving a customer retention rate of 90%. Provided empathetic support and efficient resolutions using CRM tools, which raised customer satisfaction scores. In a dual role, resolved over 100 subscription access issues weekly, consistently meeting key performance indicators while ensuring confidentiality and compliance. Managed escalated complaints, with a 95% resolution rate within service level agreements and maintained CRM records to reduce the volume of escalations. Identified issues' root causes and implemented solutions to enhance first-contact resolution.IT Staff (Immersion)
City Legal Office of San Carlos City · 2017 — 2018Provided help desk support, which included performing password resets and troubleshooting software issues. Monitored network connectivity and configured routers and switches to improve network reliability.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringUniversidad de Dagupan · — — 2022
- STEM StrandSpeaker Eugenio Perez Nat’l Agricultural School · — — 2018
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