Post a Job Free
0 viewsjobseeker
Alvin P. ��� Mid-Level Healthcare Quality Analyst from Philippines

Alvin P.

Mid-Level Healthcare Quality Analyst

Philippines No experience yet
Open to offersNew to Platform
Languages
English
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Alvin P. is a seasoned BPO professional with a strong background in Quality Assurance, healthcare customer service, and technical support, based in Tacloban City, Philippines. With meticulous attention to detail, he has honed his expertise in managing insurance coverage verification and co-payment collections, crucial for healthcare accounts. Alvin's current role as a Quality Analyst at Virtual Staffing Solutions involves monitoring and evaluating customer interactions, ensuring adherence to quality standards, and providing actionable feedback for performance improvement. His previous experience at Task Everyday and Foundever underscored his capabilities in managing account support, coordinating medical equipment requests, and delivering technical support for telecommunications clients. Alvin is adept at handling confidential information with professionalism and precision, making him a valuable asset in remote work settings. A Bachelor of Science in Entrepreneurship graduate, he successfully balances problem-solving with effective communication to enhance customer satisfaction.

Experience

  • Quality Analyst

    Virtual Staffing Solutions · 2024 — Present
    Evaluates customer interactions to verify compliance with quality standards and service expectations. Offers feedback and coaching based on evaluations and identifies areas for performance improvement. Assesses interactions for accuracy, communication, process compliance, and overall customer experience while documenting findings and making actionable recommendations.

  • Customer Service Representative

    Task Everyday · 2023 — 2024
    Delivered customer service for a healthcare account, addressing inquiries about insurance, medical equipment, and account issues. Conducted insurance coverage and eligibility verification for medical equipment requests. Managed co-payment collection and verification prior to equipment fulfillment. Handled both inbound and outbound calls as well as email communications to update customers and resolve concerns while ensuring accurate handling of confidential healthcare data. Worked with internal teams to complete insurance verification, payment requirements, and equipment requests.

  • Technical Support Representative

    Foundever · 2022 — 2023
    Provided technical and customer support for a telecommunications account. Assisted customers with concerns related to their accounts and services while maintaining a high level of professionalism. Addressed and troubleshot customer issues, documented interactions, and adhered to established support procedures.