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Alvin P. — Mid-Level Customer Care Specialist from Philippines

Alvin P.

Mid-Level Customer Care Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Alvin P., a seasoned specialist based in the Philippines, excels in email management, lead generation, and comprehensive administrative tasks, with a robust background in customer service. With a Bachelor of Arts in English from Pangasinan State University, Alvin has developed his career in various industries. Currently serving as a Sales Representative since May 2023, he began his professional journey with ONE WORLD CONNECTIONS INC., enhancing international sales strategies and customer acquisition. His role as a Customer Care Specialist at Frazer Consultant spanning from October 2019 to February 2023 honed his ability to address inquiries through chat, email, and voice channels, resulting in improved client satisfaction. With expertise in data entry, Google Sheets, and communication tools like ZOOM and TEAMS, Alvin efficiently manages daily customer interactions and executes high-volume outbound strategies, thus maintaining high professionalism and resolving customer issues effectively.

Experience

  • Sales Representative

    KRS · 2023 — Present
    Executed a high-volume outbound calling strategy to generate leads and enhance customer engagement.
  • Customer Care Specialist

    Frazer Consultant · 2019 — 2023
    Delivered exceptional customer service through chat, voice, and email channels, effectively addressing client concerns and inquiries.
  • Outbound Call Center Associate

    RJ GLOBUS SOLUTIONS · 2016 — 2019
    Managed outbound calls, focusing on TELCO accounts while maintaining professionalism and resolving customer issues promptly.
  • International Sales Representative

    ONE WORLD CONNECTIONS INC. · 2013 — 2016
    Executed international sales strategies aimed at increased market penetration and customer acquisition.

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